Refund policy
At Calamoria, we are committed to ensuring your satisfaction with every purchase of pens, writing instruments, notebooks, journals, file folders, and storage items. If you are not completely satisfied, please review our refund policy below.
Eligibility for Refunds
Refunds are accepted within 30 days from the date of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging. We reserve the right to refuse refunds for items that show signs of use, damage, or missing components.
Non-Refundable Items
The following items are not eligible for refunds:
- Personalized or custom-engraved writing instruments
- Opened or used ink cartridges and refills
- Digital products, including downloadable templates or software
- Items marked as final sale or clearance
How to Request a Refund
To initiate a refund, please email us at [email protected] with your order number and a brief description of the issue. Our team will provide instructions for returning the item. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including return shipping costs, after verifying the issue.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order through our website.
Contact Us
For any questions regarding this policy, please email [email protected]. Our team is here to assist you.